By Staff Reporter
HARARE acting town clerk Warren Chiwawa has charged the City’s middle level managers to discharge their duties efficiently for robust service delivery which benefits citizens.
He made the remarks Tuesday during the performance contracts signing ceremony by the City’s middle level management.
The move follows earlier signing in March by mayors and town clerks and head of departments, and it is framed as a critical step towards speeding up service delivery and raising standards across all departments.
“When middle management performs well, the whole city benefits. In other words, you are the engine room of this organisation.
“These contracts are meant to be used daily to monitor teams, spot problems early and fix them before they grow,” he said.
“Success will not be measured by documents signed but by real, visible improvements in service delivery across Harare and by compliance with minimum service delivery standards.
“The signing signals that accountability in the capital is no longer stopping at the top.”
Chiwawa said the measures showed that council was serious about accountability.
“Good performance will be recognised and poor performance will be addressed.”
He also added that the council was working to make procurement and other administrative processes faster so that managers had tools and materials needed to meet targets.
