By Staff Reporter
MOTORISTS have commended the Zimbabwe National Road Administration (ZINARA) e-tag cashless tolling system for going a long way towards bolstering efficiency at the toll plazas.
The use of Radio Frequency Identification (RFID) eTags—an electronic toll collection system introduced in December 2024 is designed to curb long queues and reduce cash-handling inefficiencies by automatically deducting toll fees from a prepaid or linked account as vehicles pass through RFID-enabled lanes.
A truck driver who plies the Ntabazinduna route who identified himself as Tichaona Marembo hailed the coming on board of the e-tag system as a time efficient move.
“Prior to the inceptio0n of e-tags I used to spend more time on the queues especially during peak periods which often lead to the flooding of the Plaza. I no longer endure the burden of moving up and about with excess cash since the company I work for just deposits the money with ZINARA,” he said.
Another bus driver , Andrew Huni who plies the Bulawayo via Umguza s Route hailed the initiative as a noble gesture which deserves to be rolled out nationwide .
“I operate an express bus so this e-tag system has aided efficiency during transit. I hope that the concept will also be rolled out nationwide to curb unnecessary delays,” he said.
Speaking on the e-tag system during media tour Thursday ,ZINARA chairman George Manyaya said the system’s uptake has exceeded expectations, with more than 30,000 vehicles already registered since its launch in December 2024.
“We are looking forward to every car being registered by next year. Our aim is inclusivity, we want this system to be available and convenient for everyone,” said Manyaya.
The Radio Frequency Identification (RFID)-based eTag system processes vehicles through number plate recognition in under two seconds, allowing motorists to bypass queues through dedicated, unmanned express lanes.
According to ZINARA, the tolling technology has recorded over 932,000 transactions this year and is operational at 25 of 29 tollgates nationwide.
Manyaya said the advancement fits into the ministry’s broader strategy to improve travel efficiency, enhance safety on the roads and align with regional transport trends.
The system currently services private motorists, public transport operators and commercial fleets in logistics and mining, with payment made through prepaid cards or linked accounts such as the Frequent Traveller’s Express Pass.
