Business Reporter
The Reserve Bank of Zimbabwe (RBZ) newly incepted Stakeholder Service Charter has placed a pro-people approach at the heart of bank’s operations.
The Deed which will be implemented between 2025–2029 signals a clear commitment to delivering efficient, transparent, and inclusive services to its diverse stakeholders.
The central bank said the Charter underscores its renewed drive to enhance accountability, professionalism, and responsiveness as it fulfils its national mandate underscoring the bold declaration of unwavering commitment to excellence in service delivery, stakeholder engagement and the fulfilment of our mandate.
The half a decade’s long bond is set to inspire a framework for how the RBZ engages with government ministries, financial institutions, regional and international organisations, the business community, media, and the general public.
“This Charter outlines the Bank’s pledge to provide efficient, transparent, inclusive and responsive services to all stakeholders, including Government Ministries, Financial Institutions, Regional and International Organisations, Business, Media and the general public.
“It reflects our strategic thrust to uphold the highest standards of professionalism and ethics, foster innovation and digital transformation, promote financial inclusion and sustainability and strengthen trust and confidence in the financial system,” the central bank said in a statement.
The central bank says the document places the strategic thrust to uphold the highest standards of professionalism and ethics, foster innovation and digital transformation, promote financial inclusion and sustainability, and strengthen trust and confidence in the financial system.
It is expected to support the RBZ long-term goal of consolidating macroeconomic stability in alignment with Vision 2030 and the National Development Strategy.
Added the RBZ ,“As we walk the talk and stay the course, this Charter serves as a cornerstone in our journey to durably anchor and consolidate macroeconomic stability, in line with Vision 2030 and the National Development Strategy.”
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